PRIVACY POLICY

1. Who Is Responsible

Moonode Inc., a Quebec company based in Montreal, Quebec, is responsible for the personal information collected through the Platform for its Canadian operations. Moonode LLC, its parent company in the United States, handles payment information for Moonode Inc. when it collects online payments (Terms, Section 1).

Person in charge of the protection of personal information, Moonode Inc.: support@moonode.com (subject: Privacy Request)

2. Scope

This policy covers the personal information collected through moonode.com, our apps, dashboard and devices, support and marketing. It does not cover third-party services you use on your own.

3. What We Collect & How

We collect information from you and from your use of the Platform. Depending on how you use it:

• Identity and contact: name, email, phone, organization, role

• Account: username, password (stored in protected form), preferences, language

• Billing: billing address and subscription history. Card details stay with our payment processor; we never store the full card number

• Content you upload: posts, media, schedules, settings

• Technical: IP address, device and browser, logs, cookies

• Usage: pages viewed, features used, approximate location from your IP address or settings

• Communications: support requests and emails

• Marketing: consent records and campaign interactions

4. Why We Use It

To provide and secure the Platform, process payments and subscriptions, communicate with you, personalize and improve our services, meet our legal obligations and, with your consent where required, send you promotional messages. We do not sell personal information.

5. Consent

We collect, use and share personal information with your consent or as the law allows. You can withdraw your consent to non-essential uses by writing to support@moonode.com, subject to legal or contractual limits. A sensitive or unexpected use, such as precise location or automated decisions, is explained when we collect the information and, where required, relies on your express consent.

6. Cookies & Similar Technologies

We use cookies and similar technologies for sign-in, your preferences, security and audience measurement. Our audience measurement tools load as soon as you arrive on the site: they set cookies and derive an approximate location (city or country) from your IP address. You can refuse or delete these cookies in your browser settings or with a blocker; the site works without them.

7. Who Receives Your Information

Our service providers, bound by contract: hosting, content delivery, email, push notifications, text messages (SMS), payment processing, audience measurement and customer support tools. Within Moonode, only the people who need it for their work can access it. We never sell your information.

8. Where Your Information Is Kept

Our servers are in the cloud, mainly in Europe; some files you upload are stored in the United States. Some providers, such as our payment processor or our email provider, may process information in the United States or elsewhere. Your information may therefore be communicated outside Quebec. We protect it with contractual and organizational measures suited to its sensitivity.

9. Retention

We keep personal information only as long as needed for the purposes above, our legal obligations and resolving disputes, then we delete it. Typical periods: account data while the account is active, plus up to 24 months; billing records as long as tax law requires (up to 7 years); technical logs up to 12 months, unless a security investigation requires longer.

10. Security

We use reasonable administrative, technical and physical safeguards suited to the sensitivity of the information. No method is completely secure. Report any suspected incident to support@moonode.com.

11. Your Rights

You can ask to access your information and get a copy, have it corrected or deleted, receive it in a structured, commonly used technological format, withdraw your consent, ask us to stop disseminating it, and be told about any decision based only on automated processing. Write to support@moonode.com. We answer in writing within 30 days at most, free of charge.

Complaints: write first to our person in charge of the protection of personal information. You can also contact Quebec's Commission d'accès à l'information (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada.

12. Marketing Messages

We send commercial emails or text messages only with your consent or as Canada's anti-spam law allows. Each one identifies us and lets you unsubscribe, and we act on it within 10 business days. Marketing consent is separate from accepting this Agreement.

13. Children

The Platform is not intended for children under 14. We do not knowingly collect personal information from a child under 14 without the consent of a parent or guardian. Write to support@moonode.com to have a child's information deleted.

14. Confidentiality Incidents

If an incident creates a risk of serious harm, we notify the people concerned and the authorities as the law requires, and we keep a register of incidents.

15. Changes to This Policy

We post updates on this page with a new effective date, and give additional notice of material changes where required.

16. Contact

Person in charge of the protection of personal information, Moonode Inc.: support@moonode.com (subject: Privacy Request)

Moonode Inc., Montreal, Quebec, Canada. Postal address on request.

17. How We Manage Your Information

The president of Moonode Inc. is the person in charge of the protection of personal information: he approves our rules and answers requests. Only people who need your information for their work can access it, each with a personal account, and they are trained on our rules. Every piece of information has a retention period (Section 9), after which it is deleted. We keep a register of confidentiality incidents.

For a complaint, write to support@moonode.com: you get an acknowledgment within 2 business days and a written answer within 30 days at most. If the answer does not satisfy you, you can contact Quebec's Commission d'accès à l'information.

18. Moonode Wallet

If you have a Moonode Wallet card, in Apple Wallet, in Google Wallet or as a web page on your phone, its terms of use and privacy policy are at moonode.com/wallet/policy. For that card, they apply instead of this Agreement, including their age rule: 14 and over, or under 14 with the consent of a parent or guardian.